Booking Policies

To ensure a seamless and elevated experience for every guest, all policies are applied consistently and without exception. By booking an appointment, you acknowledge and agree to the following:

Appointments & Pricing

All appointments are reserved based on the time and service selected at booking, not solely the final result.

Requests to change to a shorter or lower-priced service will not alter the original service price, as your full appointment time has been reserved.

We encourage booking the service you intend to receive to ensure proper timing and customization.

Deposits & Payments

A deposit is required to secure all appointments.

All deposits and payments are:

  • Non-refundable

  • Non-transferable

  • Cannot be applied to alternate services, future appointments, or remaining balances

Payments made toward appointments are final.

Rescheduling & Cancellations

All appointment changes must be made at least 48 hours in advance.

  • One reschedule is permitted per deposit

  • Additional changes will require a new deposit

  • Late cancellations and no-shows will incur a $25 fee

Service adjustments that reduce appointment time do not qualify for partial refunds or credits.

Late Policy

A 10-minute grace period is provided.

After 15 minutes:

  • Your appointment may be canceled or adjusted based on availability

  • A late fee may be applied

Health & Safety

If you are experiencing symptoms of illness, please reschedule your appointment.

Studio Policy

The Haute Loft is a private, appointment-only studio.
No additional guests are permitted.

Service Preparation

Each service at The Haute Loft is customized with intention. To maintain the quality of your results, proper preparation is required prior to your appointment.

Preparation guidelines are service-specific and must be followed as outlined.

Please review your service prep here:

Lash Prep

Brow Prep

PMU Prep

Refills & Timing

Refills are based on retention and time since your last appointment:

  • 2-week fills: require 40–50% retention

  • 3-week fills: require 30–40% retention

Appointments beyond 3 weeks or with insufficient retention will be charged as a full set.

Please book accordingly to ensure accurate timing and pricing.

The Haute Academy Policies & Expectations

(For All In-Person Trainings)

Overview

At The Haute Loft, all in-person trainings are designed to be personalized, intentional, and limited in availability.

To maintain the integrity of each training experience, the following policies are in place. By booking, you acknowledge and agree to all terms outlined below.

Payments & Investment

  • All trainings must be paid in full prior to the first day of training

  • A deposit is required to reserve your spot and will be applied toward your total investment

  • Deposits are non-refundable and non-transferable

  • If a payment plan is selected (Afterpay, Affirm, or otherwise), all payments must be completed before training begins

Scheduling & Rescheduling

  • A minimum of 48 hours’ notice is required to reschedule your training

  • One reschedule is permitted per booking

  • Rescheduling requests made within 48 hours may result in forfeiture of your deposit

  • Trainings are scheduled based on availability and are not guaranteed without a confirmed booking

Cancellations & No-Shows

  • Cancellations will result in forfeiture of your deposit

  • No-shows or same-day cancellations will result in forfeiture of all payments made

  • Due to limited availability, all bookings are considered final once confirmed

Attendance & Participation

  • Students are expected to arrive on time and prepared for each scheduled session

  • Late arrivals may result in reduced training time without compensation

  • Active participation is required for successful completion of the training

Certification

  • Certification is granted upon:

    • Completion of all required training sessions

    • Demonstration of basic competency

    • Full payment of the training balance

  • Certification is not guaranteed solely by attendance

Health, Safety & Responsibility

  • Students are responsible for following all sanitation, safety, and hygiene protocols taught during training

  • The Haute Loft is not responsible for any outcomes resulting from the misuse or misapplication of techniques learned

  • It is the student’s responsibility to comply with state licensing requirements when offering services

Intellectual Property

  • All training materials, manuals, and techniques are the intellectual property of The Haute Loft

  • Materials are provided for personal educational use only and may not be copied, shared, or redistributed

Conduct & Environment

To maintain a focused and respectful learning environment:

  • Disruptive behavior will not be tolerated

  • The Haute Loft reserves the right to refuse or discontinue training if necessary

  • No refunds will be issued in such cases

Agreement

By booking any in-person training, you confirm that you have read, understood, and agreed to all Policies & Expectations outlined above.